Once upon time in a land as close as your nearest computer, you could call this thing called a help desk if you needed a fix with technical issues of one sort or another. Each manufacturer had its own ...

The Microsoft Help Desk Tech Support Scam is a Trojan from the Trojan.Tech-Support-Scam family that displays a fake Windows screen stating that Microsoft Security Essentials detected 5 threats on the ...

The Call Windows Help Desk Immediately Tech Support Scam is an web browser advertisement shown by scammy remote tech support companies that try to scare visitors into thinking that they are infected ...

When an employee or customer needs virtual technical assistance, an agent from a remote help desk can resolve the issue quickly and conveniently. As many businesses around the U.S. have permanently ...

For too long, the help desk has been a secondary priority in IT. Find out how the help desk has changed and how to optimize it. The MIT Sloan Management Review says that “the 21st-century CIO must ...

Justin Dover is a network administrator at Harpeth Hall School in Nashville, Tenn. He has presented at many conferences, including the Laptop Institute. Running an efficient computer help desk is a ...