You've heard the application service provider (ASP) hype, and you're finally getting around to considering using one of those outsourcing services. But you're well aware of the risks; you'll be ...

Q: Our agency has been selected to handle business travel for a major corporation in our area. The corporate travel manager has told us that the corporation wants a written contract with a "service ...

This excerpt from the upcoming book, SQL Server 2008 Administration in Action, introduces the role of service-level agreements (SLAs) as part of a DBA's overall strategy to maintaining reliable ...

Over a career in information technology spanning multiple decades, I have observed that many IT organizations have focused process improvement and measurement almost exclusively on software ...